Terms of Use

By using our house cleaning services, you acknowledge and agree to the following:

Terms and conditions 

All cleaning done is based on a hourly rate or per room rate. The hourly rate will be based on your personal circumstances, location & house size. Cleaning will commence on the day and times agreed and will continue until further notice. Please inform us if your cleaning is ongoing or short-term.  If hourly appointment and you feel the cleaning is not satisfactory, you will need to buy additional time.  We can only guarantee the time if that is what is needed to complete the job.  If you are on a per room flat fee plan, we simply come out to reclean the items missed as long as reported to us within 1 week (7 days) of the initial clean.  No refunds are allowed under any situation (unless approved by management) due to the subjective and gray nature of what “Clean” is.  No refunds for Gift cards.  But we do provide our 100% Satisfaction Guarantee (assuming you or someone can be home to inspect us room to room) to come back out to fix the messed items or tasks if notified same day.

Squeaky Clean House can provides all cleaning materials and supplies. However, if you desire that we use your own equipment e.g. vacuum cleaner, mop & bucket, cloths and cleaning materials, you will need to let us know BEFORE your appointment.  If you have situations or type of finish on walls, sinks, cabinets, or floor that require a specific solution other than what we use, you need to let us know and not assume we should know.  No two customers are the same and everyone has their favorite brands and way of cleaning. Also, some bleach based products are acceptable providing the necessary precautions are taken, any use of bleaching agents in the property is at the customers own risk.

SqueakyCleanHouse.com is a ‘House Cleaning Referral Agency’ as well and is different than just your atypical house cleaning company and we will illustrate how.

Think of us as a “clearing house” for many other house cleaning companies where our technology pulls in and only uses their BEST cleaners.   Similar to a Kayak . com does for Tickets on airlines or Orbits as well.  They pull from many other companies speeding up your shopping time and hassles.

Most standard house cleaning companies have to hire and train beginners in your home but WE don’t since we have the ability to pick from multiple companies at one time.  Think of it like a Filter of sorts that looks at many other companies within 10 seconds so you don’t have to do all of that legwork and calling around!   Saving you a LOT of time & money too!  Our technology provides the best of both worlds – our own cleaners and a network the the worlds best from other companies, all in one place!

Complaints and discipline procedures

For any reason you are not happy with the cleaning standards or for anything else please contact us as soon as possible – preferably within 24 hours. You as a customer and client are all important to us so if we get something wrong tell us communication is important and 99% of the time can be resolved , we will always endeavour to do our best to sort out the situation efficiently and promptly.  For this guarantee to apply, you must have had your home properly decluttered before we arrived.

Health and safety

All equipment including electrical to be used by Squeaky Clean House.com must be in good working order. Any Customers home we clean must be a safe working environment in which to do our job properly. Health and safety is important to you as the customer and Squeaky Clean House.com to eliminate any un-foreseen accidents.  In the event that a house is a hazard or cluttered, we reserve the right for our cleaners to take pictures of the area(s) for before and after of what was done.

We do our best to check all cleaners for criminal records and run manual checks on them about every 90 days.  We cannot guarantee that a cleaner has something new show up or something we missed show up on their record.  If you suspect something unusual or something missing from your home, let us know so we can investigate the matter asap.  Due to the constant changing of what Drugs are legal or illegal State to State, we do not Drug Test our cleaners at this time.  We use the reviews and feedback from our Customers to get an idea on this.  

Inclement Weather

As you know the weather in Oklahoma can be unpredictable. If there is a storm in progress on your scheduled cleaning day;  the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your visit due to bad weather conditions; we will call you to reschedule your cleaning.

We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways shoveled, sanded and/or salted so that our staff can access your home without getting injured. If you feel that we may not be able to access the home because of the conditions, please call the office in advance to let us know.

Keys, alarm systems and security

If you as the customer require Squeaky Clean House.com to hold a key to enter your home, under no circumstances will we keep your address details with the key. However to identify your key it is acceptable to keep a key fob with your initials to make it easier to identify which key belongs to you. You must inform us of any alarm system that needs to be unset or reset. It is in our best interests for your keys to be kept secure at all times. It is our policy to keep our customers keys safe however we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible.

If you as the customer are present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, you as the customer will be responsible for paying Squeaky Clean House.com the full amount of hours for that day. No cleaning fee will be refunded.

Any Incidental costs incurred by the company or cleaners as a result of a clients action will be fully reimbursed by the customer immediately

Squeaky Clean House.com has a strict no smoking policy. We do not accept anyone smoking while at the clients premises.  This also includes the use of computers, telephones and/or any other personal item/s belonging to the customer which are not permitted to be used except in an emergency

Cancellation

  • General/Deep Cleans: If your appointment is cancelled under 7 days notice or Lock-Out (can’t get in) there is a $100 fee applied to card on file.  However, if you re-schedule your cleaning within 2 weeks of our original date, we can apply this $100 to your final total.
  • Hoarding Clean Up:  We require a 2 Week Cancellation notice or a $500 cancellation fee applies or we keep the $500 deposit if one was paid.
  • Its important to note that the majority of these cancellation fees go to our cleaners since they lost this time and may not be able to Book new customers so lost money and they expect us to pay them

Admin Fee

  • We charge a non-refundable admin fee of $100 on all bookings, even if cancelled before the above window

Non-Competition Policy

By entering into a service agreement with Squeaky Clean House; our cleaners agree not to clean any past or present Squeaky Clean House customers on the side, or on their own.  Please don’t put them in a jeopardizing situation by asking to hire them without going though Squeaky Clean House.  They are required to sign a non-compete legal and binding contract with Squeaky Clean House. If you would prefer to do business with a cleaner of ours and avoid paying us, you can do so with the one time Referral payment of $250.

Payment terms

All payments for any cleaning done must be paid on the day of the clean via credit card only.   We may run a pre-authorization on the card for the total or estimate amount prior to cleaning but would not capture those funds until your cleaning is done.

Once a cleaning is paid for, we do not refund any charges, no exceptions.  

Base Estimated Price

  • This is the minimum amount we require to pre-auth your card for to Book your slot, NOT your final price.
  • It is the “Estimated” price too, not the Final total.

Cleaning exclusions

Squeaky Clean House.com  do not do the following:

· Work at any premises other than private dwellings, shops, offices, hotels & public houses.

· Exterior window cleaning or interior window cleaning to surfaces at a height of more than three meters above floor level.

· Any cleaning involving the use of ladders, although small stepladders are acceptable providing they are safe to use.

· Cleaning valuable items such as fragile ornaments, porcelain or china, articles of glass, earthenware stone or other articles of a brittle nature. Please    ensure you inform us of such valuable items so that they can be put in a safe place to avoid accidental damage.

· Any form of gardening or tidying up externally.

· The cleaning of kitchen canopies, extraction equipment ducting, or grease traps.

· Cleaning of customer cars

· Anything illegal or dangerous

– If any children or teenagers under the age of 18 are in the home without a parent or adult supervision, we have the right to deny cleanings

Animals

We are not liable if your animals manage to escape your house while we are cleaning.  We try to make sure we are very careful about letting animals out of house but ultimately you may need to make sure they are in the back yard or a room to prevent this.

Public liability
Squeaky Clean House.com do not cover for any damaged items already broken or any item deemed broken by us or the cleaner without proof of receipt. The customer is responsible for the first $100 of any claim. It is advisable to have home contents insurance to cover for items less than this. Any damages must be reported to Squeaky Clean House.com within 24 hours with a cover note. Proof of the damaged item may be required and receipts to show cost, this is to eliminate any deliberation.

Photos or Moving companies on Same Day of cleaning is not recommended.  We do not guarantee the time of your appointment but we do guarantee the Day.  So as long as we can make the day you requested or agreed to if we moved it, the cancellation fee would stand if done 72 hours or less in advance.

Misc Terms:

By using our house cleaning services, you acknowledge and agree to the following:

Terms and conditions 

All cleaning done is based on a hourly rate or per room rate. The hourly rate will be based on your personal circumstances, location & house size. Cleaning will commence on the day and times agreed and will continue until further notice. Please inform us if your cleaning is ongoing or short-term.  If hourly appointment and you feel the cleaning is not satisfactory, you will need to buy additional time.  We can only guarantee the time if that is what is needed to complete the job.  If you are on a per room flat fee plan, we simply come out to reclean the items missed as long as reported to us within 1 week (7 days) of the initial clean.  No refunds are allowed under any situation (unless approved by management) due to the subjective and gray nature of what “Clean” is.  No refunds for Gift cards.  But we do provide our 100% Satisfaction Guarantee (assuming you or someone can be home to inspect us room to room) to come back out to fix the messed items or tasks if notified same day.

Squeaky Clean House can provides all cleaning materials and supplies. However, if you desire that we use your own equipment e.g. vacuum cleaner, mop & bucket, cloths and cleaning materials, you will need to let us know BEFORE your appointment.  If you have situations or type of finish on walls, sinks, cabinets, or floor that require a specific solution other than what we use, you need to let us know and not assume we should know.  No two customers are the same and everyone has their favorite brands and way of cleaning. Also, some bleach based products are acceptable providing the necessary precautions are taken, any use of bleaching agents in the property is at the customers own risk.

SqueakyCleanHouse.com is a ‘House Cleaning Referral Agency’ as well and is different than just your atypical house cleaning company and we will illustrate how.

Think of us as a “clearing house” for many other house cleaning companies where our technology pulls in and only uses their BEST cleaners.   Similar to a Kayak . com does for Tickets on airlines or Orbits as well.  They pull from many other companies speeding up your shopping time and hassles.

Most standard house cleaning companies have to hire and train beginners in your home but WE don’t since we have the ability to pick from multiple companies at one time.  Think of it like a Filter of sorts that looks at many other companies within 10 seconds so you don’t have to do all of that legwork and calling around!   Saving you a LOT of time & money too!  Our technology provides the best of both worlds – our own cleaners and a network the the worlds best from other companies, all in one place!

Complaints and discipline procedures

For any reason you are not happy with the cleaning standards or for anything else please contact us as soon as possible – preferably within 24 hours. You as a customer and client are all important to us so if we get something wrong tell us communication is important and 99% of the time can be resolved , we will always endeavour to do our best to sort out the situation efficiently and promptly.  For this guarantee to apply, you must have had your home properly decluttered before we arrived.

Health and safety

All equipment including electrical to be used by Squeaky Clean House.com must be in good working order. Any Customers home we clean must be a safe working environment in which to do our job properly. Health and safety is important to you as the customer and Squeaky Clean House.com to eliminate any un-foreseen accidents.  In the event that a house is a hazard or cluttered, we reserve the right for our cleaners to take pictures of the area(s) for before and after of what was done.

We do our best to check all cleaners for criminal records and run manual checks on them about every 90 days.  We cannot guarantee that a cleaner has something new show up or something we missed show up on their record.  If you suspect something unusual or something missing from your home, let us know so we can investigate the matter asap.  Due to the constant changing of what Drugs are legal or illegal State to State, we do not Drug Test our cleaners at this time.  We use the reviews and feedback from our Customers to get an idea on this.  

Inclement Weather

As you know the weather in Oklahoma can be unpredictable. If there is a storm in progress on your scheduled cleaning day;  the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your visit due to bad weather conditions; we will call you to reschedule your cleaning.

We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways shoveled, sanded and/or salted so that our staff can access your home without getting injured. If you feel that we may not be able to access the home because of the conditions, please call the office in advance to let us know.

Keys, alarm systems and security

If you as the customer require Squeaky Clean House.com to hold a key to enter your home, under no circumstances will we keep your address details with the key. However to identify your key it is acceptable to keep a key fob with your initials to make it easier to identify which key belongs to you. You must inform us of any alarm system that needs to be unset or reset. It is in our best interests for your keys to be kept secure at all times. It is our policy to keep our customers keys safe however we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible.

If you as the customer are present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, you as the customer will be responsible for paying Squeaky Clean House.com the full amount of hours for that day. No cleaning fee will be refunded.

Any Incidental costs incurred by the company or cleaners as a result of a clients action will be fully reimbursed by the customer immediately

Squeaky Clean House.com has a strict no smoking policy. We do not accept anyone smoking while at the clients premises.  This also includes the use of computers, telephones and/or any other personal item/s belonging to the customer which are not permitted to be used except in an emergency

Cancellation

  • General/Deep Cleans: If your appointment is cancelled under 7 days notice or Lock-Out (can’t get in) there is a $100 fee applied to card on file.  However, if you re-schedule your cleaning within 2 weeks of our original date, we can apply this $100 to your final total.
  • Hoarding Clean Up:  We require a 2 Week Cancellation notice or a $500 cancellation fee applies or we keep the $500 deposit if one was paid.
  • Its important to note that the majority of these cancellation fees go to our cleaners since they lost this time and may not be able to Book new customers so lost money and they expect us to pay them

Admin Fee

  • We charge a non-refundable admin fee of $100 on all bookings, even if cancelled before the above window

Non-Competition Policy

By entering into a service agreement with Squeaky Clean House; our cleaners agree not to clean any past or present Squeaky Clean House customers on the side, or on their own.  Please don’t put them in a jeopardizing situation by asking to hire them without going though Squeaky Clean House.  They are required to sign a non-compete legal and binding contract with Squeaky Clean House. If you would prefer to do business with a cleaner of ours and avoid paying us, you can do so with the one time Referral payment of $250.

Payment terms

All payments for any cleaning done must be paid on the day of the clean via credit card only.   We may run a pre-authorization on the card for the total or estimate amount prior to cleaning but would not capture those funds until your cleaning is done.

Once a cleaning is paid for, we do not refund any charges, no exceptions.  

Base Estimated Price

  • This is the minimum amount we require to pre-auth your card for to Book your slot, NOT your final price.
  • It is the “Estimated” price too, not the Final total.

Cleaning exclusions

Squeaky Clean House.com  do not do the following:

· Work at any premises other than private dwellings, shops, offices, hotels & public houses.

· Exterior window cleaning or interior window cleaning to surfaces at a height of more than three meters above floor level.

· Any cleaning involving the use of ladders, although small stepladders are acceptable providing they are safe to use.

· Cleaning valuable items such as fragile ornaments, porcelain or china, articles of glass, earthenware stone or other articles of a brittle nature. Please    ensure you inform us of such valuable items so that they can be put in a safe place to avoid accidental damage.

· Any form of gardening or tidying up externally.

· The cleaning of kitchen canopies, extraction equipment ducting, or grease traps.

· Cleaning of customer cars

· Anything illegal or dangerous

– If any children or teenagers under the age of 18 are in the home without a parent or adult supervision, we have the right to deny cleanings

Animals

We are not liable if your animals manage to escape your house while we are cleaning.  We try to make sure we are very careful about letting animals out of house but ultimately you may need to make sure they are in the back yard or a room to prevent this.

Public liability
Squeaky Clean House.com do not cover for any damaged items already broken or any item deemed broken by us or the cleaner without proof of receipt. The customer is responsible for the first $100 of any claim. It is advisable to have home contents insurance to cover for items less than this. Any damages must be reported to Squeaky Clean House.com within 24 hours with a cover note. Proof of the damaged item may be required and receipts to show cost, this is to eliminate any deliberation.

Photos or Moving companies on Same Day of cleaning is not recommended.  We do not guarantee the time of your appointment but we do guarantee the Day.  So as long as we can make the day you requested or agreed to if we moved it, the cancellation fee would stand if done 72 hours or less in advance.

Misc Terms:

By using our house cleaning services, you acknowledge and agree to the following:

Terms and conditions 

All cleaning done is based on a hourly rate or per room rate. The hourly rate will be based on your personal circumstances, location & house size. Cleaning will commence on the day and times agreed and will continue until further notice. Please inform us if your cleaning is ongoing or short-term.  If hourly appointment and you feel the cleaning is not satisfactory, you will need to buy additional time.  We can only guarantee the time if that is what is needed to complete the job.  If you are on a per room flat fee plan, we simply come out to reclean the items missed as long as reported to us within 1 week (7 days) of the initial clean.  No refunds are allowed under any situation (unless approved by management) due to the subjective and gray nature of what “Clean” is.  No refunds for Gift cards.  But we do provide our 100% Satisfaction Guarantee (assuming you or someone can be home to inspect us room to room) to come back out to fix the messed items or tasks if notified same day.

Squeaky Clean House can provides all cleaning materials and supplies. However, if you desire that we use your own equipment e.g. vacuum cleaner, mop & bucket, cloths and cleaning materials, you will need to let us know BEFORE your appointment.  If you have situations or type of finish on walls, sinks, cabinets, or floor that require a specific solution other than what we use, you need to let us know and not assume we should know.  No two customers are the same and everyone has their favorite brands and way of cleaning. Also, some bleach based products are acceptable providing the necessary precautions are taken, any use of bleaching agents in the property is at the customers own risk.

SqueakyCleanHouse.com is a ‘House Cleaning Referral Agency’ as well and is different than just your atypical house cleaning company and we will illustrate how.

Think of us as a “clearing house” for many other house cleaning companies where our technology pulls in and only uses their BEST cleaners.   Similar to a Kayak . com does for Tickets on airlines or Orbits as well.  They pull from many other companies speeding up your shopping time and hassles.

Most standard house cleaning companies have to hire and train beginners in your home but WE don’t since we have the ability to pick from multiple companies at one time.  Think of it like a Filter of sorts that looks at many other companies within 10 seconds so you don’t have to do all of that legwork and calling around!   Saving you a LOT of time & money too!  Our technology provides the best of both worlds – our own cleaners and a network the the worlds best from other companies, all in one place!

Complaints and discipline procedures

For any reason you are not happy with the cleaning standards or for anything else please contact us as soon as possible – preferably within 24 hours. You as a customer and client are all important to us so if we get something wrong tell us communication is important and 99% of the time can be resolved , we will always endeavour to do our best to sort out the situation efficiently and promptly.  For this guarantee to apply, you must have had your home properly decluttered before we arrived.

Health and safety

All equipment including electrical to be used by Squeaky Clean House.com must be in good working order. Any Customers home we clean must be a safe working environment in which to do our job properly. Health and safety is important to you as the customer and Squeaky Clean House.com to eliminate any un-foreseen accidents.  In the event that a house is a hazard or cluttered, we reserve the right for our cleaners to take pictures of the area(s) for before and after of what was done.

We do our best to check all cleaners for criminal records and run manual checks on them about every 90 days.  We cannot guarantee that a cleaner has something new show up or something we missed show up on their record.  If you suspect something unusual or something missing from your home, let us know so we can investigate the matter asap.  Due to the constant changing of what Drugs are legal or illegal State to State, we do not Drug Test our cleaners at this time.  We use the reviews and feedback from our Customers to get an idea on this.  

Inclement Weather

As you know the weather in Oklahoma can be unpredictable. If there is a storm in progress on your scheduled cleaning day;  the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your visit due to bad weather conditions; we will call you to reschedule your cleaning.

We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways shoveled, sanded and/or salted so that our staff can access your home without getting injured. If you feel that we may not be able to access the home because of the conditions, please call the office in advance to let us know.

Keys, alarm systems and security

If you as the customer require Squeaky Clean House.com to hold a key to enter your home, under no circumstances will we keep your address details with the key. However to identify your key it is acceptable to keep a key fob with your initials to make it easier to identify which key belongs to you. You must inform us of any alarm system that needs to be unset or reset. It is in our best interests for your keys to be kept secure at all times. It is our policy to keep our customers keys safe however we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible.

If you as the customer are present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, you as the customer will be responsible for paying Squeaky Clean House.com the full amount of hours for that day. No cleaning fee will be refunded.

Any Incidental costs incurred by the company or cleaners as a result of a clients action will be fully reimbursed by the customer immediately

Squeaky Clean House.com has a strict no smoking policy. We do not accept anyone smoking while at the clients premises.  This also includes the use of computers, telephones and/or any other personal item/s belonging to the customer which are not permitted to be used except in an emergency

Cancellation

  • General/Deep Cleans: If your appointment is cancelled under 7 days notice or Lock-Out (can’t get in) there is a $100 fee applied to card on file.  However, if you re-schedule your cleaning within 2 weeks of our original date, we can apply this $100 to your final total.
  • Hoarding Clean Up:  We require a 2 Week Cancellation notice or a $500 cancellation fee applies or we keep the $500 deposit if one was paid.
  • Its important to note that the majority of these cancellation fees go to our cleaners since they lost this time and may not be able to Book new customers so lost money and they expect us to pay them

Admin Fee

  • We charge a non-refundable admin fee of $100 on all bookings, even if cancelled before the above window

Non-Competition Policy

By entering into a service agreement with Squeaky Clean House; our cleaners agree not to clean any past or present Squeaky Clean House customers on the side, or on their own.  Please don’t put them in a jeopardizing situation by asking to hire them without going though Squeaky Clean House.  They are required to sign a non-compete legal and binding contract with Squeaky Clean House. If you would prefer to do business with a cleaner of ours and avoid paying us, you can do so with the one time Referral payment of $250.

Payment terms

All payments for any cleaning done must be paid on the day of the clean via credit card only.   We may run a pre-authorization on the card for the total or estimate amount prior to cleaning but would not capture those funds until your cleaning is done.

Once a cleaning is paid for, we do not refund any charges, no exceptions.  

Base Estimated Price

  • This is the minimum amount we require to pre-auth your card for to Book your slot, NOT your final price.
  • It is the “Estimated” price too, not the Final total.

Cleaning exclusions

Squeaky Clean House.com  do not do the following:

· Work at any premises other than private dwellings, shops, offices, hotels & public houses.

· Exterior window cleaning or interior window cleaning to surfaces at a height of more than three meters above floor level.

· Any cleaning involving the use of ladders, although small stepladders are acceptable providing they are safe to use.

· Cleaning valuable items such as fragile ornaments, porcelain or china, articles of glass, earthenware stone or other articles of a brittle nature. Please    ensure you inform us of such valuable items so that they can be put in a safe place to avoid accidental damage.

· Any form of gardening or tidying up externally.

· The cleaning of kitchen canopies, extraction equipment ducting, or grease traps.

· Cleaning of customer cars

· Anything illegal or dangerous

– If any children or teenagers under the age of 18 are in the home without a parent or adult supervision, we have the right to deny cleanings

Animals

We are not liable if your animals manage to escape your house while we are cleaning.  We try to make sure we are very careful about letting animals out of house but ultimately you may need to make sure they are in the back yard or a room to prevent this.

Public liability
Squeaky Clean House.com do not cover for any damaged items already broken or any item deemed broken by us or the cleaner without proof of receipt. The customer is responsible for the first $100 of any claim. It is advisable to have home contents insurance to cover for items less than this. Any damages must be reported to Squeaky Clean House.com within 24 hours with a cover note. Proof of the damaged item may be required and receipts to show cost, this is to eliminate any deliberation.

Photos or Moving companies on Same Day of cleaning is not recommended.  We do not guarantee the time of your appointment but we do guarantee the Day.  So as long as we can make the day you requested or agreed to if we moved it, the cancellation fee would stand if done 72 hours or less in advance.

Misc Terms:

By using our house cleaning services, you acknowledge and agree to the following:

Terms and conditions 

All cleaning done is based on a hourly rate or per room rate. The hourly rate will be based on your personal circumstances, location & house size. Cleaning will commence on the day and times agreed and will continue until further notice. Please inform us if your cleaning is ongoing or short-term.  If hourly appointment and you feel the cleaning is not satisfactory, you will need to buy additional time.  We can only guarantee the time if that is what is needed to complete the job.  If you are on a per room flat fee plan, we simply come out to reclean the items missed as long as reported to us within 1 week (7 days) of the initial clean.  No refunds are allowed under any situation (unless approved by management) due to the subjective and gray nature of what “Clean” is.  No refunds for Gift cards.  But we do provide our 100% Satisfaction Guarantee (assuming you or someone can be home to inspect us room to room) to come back out to fix the messed items or tasks if notified same day.

Squeaky Clean House can provides all cleaning materials and supplies. However, if you desire that we use your own equipment e.g. vacuum cleaner, mop & bucket, cloths and cleaning materials, you will need to let us know BEFORE your appointment.  If you have situations or type of finish on walls, sinks, cabinets, or floor that require a specific solution other than what we use, you need to let us know and not assume we should know.  No two customers are the same and everyone has their favorite brands and way of cleaning. Also, some bleach based products are acceptable providing the necessary precautions are taken, any use of bleaching agents in the property is at the customers own risk.

SqueakyCleanHouse.com is a ‘House Cleaning Referral Agency’ as well and is different than just your atypical house cleaning company and we will illustrate how.

Think of us as a “clearing house” for many other house cleaning companies where our technology pulls in and only uses their BEST cleaners.   Similar to a Kayak . com does for Tickets on airlines or Orbits as well.  They pull from many other companies speeding up your shopping time and hassles.

Most standard house cleaning companies have to hire and train beginners in your home but WE don’t since we have the ability to pick from multiple companies at one time.  Think of it like a Filter of sorts that looks at many other companies within 10 seconds so you don’t have to do all of that legwork and calling around!   Saving you a LOT of time & money too!  Our technology provides the best of both worlds – our own cleaners and a network the the worlds best from other companies, all in one place!

Complaints and discipline procedures

For any reason you are not happy with the cleaning standards or for anything else please contact us as soon as possible – preferably within 24 hours. You as a customer and client are all important to us so if we get something wrong tell us communication is important and 99% of the time can be resolved , we will always endeavour to do our best to sort out the situation efficiently and promptly.  For this guarantee to apply, you must have had your home properly decluttered before we arrived.

Health and safety

All equipment including electrical to be used by Squeaky Clean House.com must be in good working order. Any Customers home we clean must be a safe working environment in which to do our job properly. Health and safety is important to you as the customer and Squeaky Clean House.com to eliminate any un-foreseen accidents.  In the event that a house is a hazard or cluttered, we reserve the right for our cleaners to take pictures of the area(s) for before and after of what was done.

We do our best to check all cleaners for criminal records and run manual checks on them about every 90 days.  We cannot guarantee that a cleaner has something new show up or something we missed show up on their record.  If you suspect something unusual or something missing from your home, let us know so we can investigate the matter asap.  Due to the constant changing of what Drugs are legal or illegal State to State, we do not Drug Test our cleaners at this time.  We use the reviews and feedback from our Customers to get an idea on this.  

Inclement Weather

As you know the weather in Oklahoma can be unpredictable. If there is a storm in progress on your scheduled cleaning day;  the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your visit due to bad weather conditions; we will call you to reschedule your cleaning.

We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways shoveled, sanded and/or salted so that our staff can access your home without getting injured. If you feel that we may not be able to access the home because of the conditions, please call the office in advance to let us know.

Keys, alarm systems and security

If you as the customer require Squeaky Clean House.com to hold a key to enter your home, under no circumstances will we keep your address details with the key. However to identify your key it is acceptable to keep a key fob with your initials to make it easier to identify which key belongs to you. You must inform us of any alarm system that needs to be unset or reset. It is in our best interests for your keys to be kept secure at all times. It is our policy to keep our customers keys safe however we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible.

If you as the customer are present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, you as the customer will be responsible for paying Squeaky Clean House.com the full amount of hours for that day. No cleaning fee will be refunded.

Any Incidental costs incurred by the company or cleaners as a result of a clients action will be fully reimbursed by the customer immediately

Squeaky Clean House.com has a strict no smoking policy. We do not accept anyone smoking while at the clients premises.  This also includes the use of computers, telephones and/or any other personal item/s belonging to the customer which are not permitted to be used except in an emergency

Cancellation

  • General/Deep Cleans: If your appointment is cancelled under 7 days notice or Lock-Out (can’t get in) there is a $100 fee applied to card on file.  However, if you re-schedule your cleaning within 2 weeks of our original date, we can apply this $100 to your final total.
  • Hoarding Clean Up:  We require a 2 Week Cancellation notice or a $500 cancellation fee applies or we keep the $500 deposit if one was paid.
  • Its important to note that the majority of these cancellation fees go to our cleaners since they lost this time and may not be able to Book new customers so lost money and they expect us to pay them

Admin Fee

  • We charge a non-refundable admin fee of $100 on all bookings, even if cancelled before the above window

Non-Competition Policy

By entering into a service agreement with Squeaky Clean House; our cleaners agree not to clean any past or present Squeaky Clean House customers on the side, or on their own.  Please don’t put them in a jeopardizing situation by asking to hire them without going though Squeaky Clean House.  They are required to sign a non-compete legal and binding contract with Squeaky Clean House. If you would prefer to do business with a cleaner of ours and avoid paying us, you can do so with the one time Referral payment of $250.

Payment terms

All payments for any cleaning done must be paid on the day of the clean via credit card only.   We may run a pre-authorization on the card for the total or estimate amount prior to cleaning but would not capture those funds until your cleaning is done.

Once a cleaning is paid for, we do not refund any charges, no exceptions.  

Base Estimated Price

  • This is the minimum amount we require to pre-auth your card for to Book your slot, NOT your final price.
  • It is the “Estimated” price too, not the Final total.

Cleaning exclusions

Squeaky Clean House.com  do not do the following:

· Work at any premises other than private dwellings, shops, offices, hotels & public houses.

· Exterior window cleaning or interior window cleaning to surfaces at a height of more than three meters above floor level.

· Any cleaning involving the use of ladders, although small stepladders are acceptable providing they are safe to use.

· Cleaning valuable items such as fragile ornaments, porcelain or china, articles of glass, earthenware stone or other articles of a brittle nature. Please    ensure you inform us of such valuable items so that they can be put in a safe place to avoid accidental damage.

· Any form of gardening or tidying up externally.

· The cleaning of kitchen canopies, extraction equipment ducting, or grease traps.

· Cleaning of customer cars

· Anything illegal or dangerous

– If any children or teenagers under the age of 18 are in the home without a parent or adult supervision, we have the right to deny cleanings

Animals

We are not liable if your animals manage to escape your house while we are cleaning.  We try to make sure we are very careful about letting animals out of house but ultimately you may need to make sure they are in the back yard or a room to prevent this.

Public liability
Squeaky Clean House.com do not cover for any damaged items already broken or any item deemed broken by us or the cleaner without proof of receipt. The customer is responsible for the first $100 of any claim. It is advisable to have home contents insurance to cover for items less than this. Any damages must be reported to Squeaky Clean House.com within 24 hours with a cover note. Proof of the damaged item may be required and receipts to show cost, this is to eliminate any deliberation.

Photos or Moving companies on Same Day of cleaning is not recommended.  We do not guarantee the time of your appointment but we do guarantee the Day.  So as long as we can make the day you requested or agreed to if we moved it, the cancellation fee would stand if done 72 hours or less in advance.

Misc Terms:

By using our house cleaning services, you acknowledge and agree to the following:

Terms and conditions 

All cleaning done is based on a hourly rate or per room rate. The hourly rate will be based on your personal circumstances, location & house size. Cleaning will commence on the day and times agreed and will continue until further notice. Please inform us if your cleaning is ongoing or short-term.  If hourly appointment and you feel the cleaning is not satisfactory, you will need to buy additional time.  We can only guarantee the time if that is what is needed to complete the job.  If you are on a per room flat fee plan, we simply come out to reclean the items missed as long as reported to us within 1 week (7 days) of the initial clean.  No refunds are allowed under any situation (unless approved by management) due to the subjective and gray nature of what “Clean” is.  No refunds for Gift cards.  But we do provide our 100% Satisfaction Guarantee (assuming you or someone can be home to inspect us room to room) to come back out to fix the messed items or tasks if notified same day.

Squeaky Clean House can provides all cleaning materials and supplies. However, if you desire that we use your own equipment e.g. vacuum cleaner, mop & bucket, cloths and cleaning materials, you will need to let us know BEFORE your appointment.  If you have situations or type of finish on walls, sinks, cabinets, or floor that require a specific solution other than what we use, you need to let us know and not assume we should know.  No two customers are the same and everyone has their favorite brands and way of cleaning. Also, some bleach based products are acceptable providing the necessary precautions are taken, any use of bleaching agents in the property is at the customers own risk.

SqueakyCleanHouse.com is a ‘House Cleaning Referral Agency’ as well and is different than just your atypical house cleaning company and we will illustrate how.

Think of us as a “clearing house” for many other house cleaning companies where our technology pulls in and only uses their BEST cleaners.   Similar to a Kayak . com does for Tickets on airlines or Orbits as well.  They pull from many other companies speeding up your shopping time and hassles.

Most standard house cleaning companies have to hire and train beginners in your home but WE don’t since we have the ability to pick from multiple companies at one time.  Think of it like a Filter of sorts that looks at many other companies within 10 seconds so you don’t have to do all of that legwork and calling around!   Saving you a LOT of time & money too!  Our technology provides the best of both worlds – our own cleaners and a network the the worlds best from other companies, all in one place!

Complaints and discipline procedures

For any reason you are not happy with the cleaning standards or for anything else please contact us as soon as possible – preferably within 24 hours. You as a customer and client are all important to us so if we get something wrong tell us communication is important and 99% of the time can be resolved , we will always endeavour to do our best to sort out the situation efficiently and promptly.  For this guarantee to apply, you must have had your home properly decluttered before we arrived.

Health and safety

All equipment including electrical to be used by Squeaky Clean House.com must be in good working order. Any Customers home we clean must be a safe working environment in which to do our job properly. Health and safety is important to you as the customer and Squeaky Clean House.com to eliminate any un-foreseen accidents.  In the event that a house is a hazard or cluttered, we reserve the right for our cleaners to take pictures of the area(s) for before and after of what was done.

We do our best to check all cleaners for criminal records and run manual checks on them about every 90 days.  We cannot guarantee that a cleaner has something new show up or something we missed show up on their record.  If you suspect something unusual or something missing from your home, let us know so we can investigate the matter asap.  Due to the constant changing of what Drugs are legal or illegal State to State, we do not Drug Test our cleaners at this time.  We use the reviews and feedback from our Customers to get an idea on this.  

Inclement Weather

As you know the weather in Oklahoma can be unpredictable. If there is a storm in progress on your scheduled cleaning day;  the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your visit due to bad weather conditions; we will call you to reschedule your cleaning.

We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways shoveled, sanded and/or salted so that our staff can access your home without getting injured. If you feel that we may not be able to access the home because of the conditions, please call the office in advance to let us know.

Keys, alarm systems and security

If you as the customer require Squeaky Clean House.com to hold a key to enter your home, under no circumstances will we keep your address details with the key. However to identify your key it is acceptable to keep a key fob with your initials to make it easier to identify which key belongs to you. You must inform us of any alarm system that needs to be unset or reset. It is in our best interests for your keys to be kept secure at all times. It is our policy to keep our customers keys safe however we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible.

If you as the customer are present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, you as the customer will be responsible for paying Squeaky Clean House.com the full amount of hours for that day. No cleaning fee will be refunded.

Any Incidental costs incurred by the company or cleaners as a result of a clients action will be fully reimbursed by the customer immediately

Squeaky Clean House.com has a strict no smoking policy. We do not accept anyone smoking while at the clients premises.  This also includes the use of computers, telephones and/or any other personal item/s belonging to the customer which are not permitted to be used except in an emergency

Cancellation

  • General/Deep Cleans: If your appointment is cancelled under 7 days notice or Lock-Out (can’t get in) there is a $100 fee applied to card on file.  However, if you re-schedule your cleaning within 2 weeks of our original date, we can apply this $100 to your final total.
  • Hoarding Clean Up:  We require a 2 Week Cancellation notice or a $500 cancellation fee applies or we keep the $500 deposit if one was paid.
  • Its important to note that the majority of these cancellation fees go to our cleaners since they lost this time and may not be able to Book new customers so lost money and they expect us to pay them

Admin Fee

  • We charge a non-refundable admin fee of $100 on all bookings, even if cancelled before the above window

Non-Competition Policy

By entering into a service agreement with Squeaky Clean House; our cleaners agree not to clean any past or present Squeaky Clean House customers on the side, or on their own.  Please don’t put them in a jeopardizing situation by asking to hire them without going though Squeaky Clean House.  They are required to sign a non-compete legal and binding contract with Squeaky Clean House. If you would prefer to do business with a cleaner of ours and avoid paying us, you can do so with the one time Referral payment of $250.

Payment terms

All payments for any cleaning done must be paid on the day of the clean via credit card only.   We may run a pre-authorization on the card for the total or estimate amount prior to cleaning but would not capture those funds until your cleaning is done.

Once a cleaning is paid for, we do not refund any charges, no exceptions.  

Base Estimated Price

  • This is the minimum amount we require to pre-auth your card for to Book your slot, NOT your final price.
  • It is the “Estimated” price too, not the Final total.

Cleaning exclusions

Squeaky Clean House.com  do not do the following:

· Work at any premises other than private dwellings, shops, offices, hotels & public houses.

· Exterior window cleaning or interior window cleaning to surfaces at a height of more than three meters above floor level.

· Any cleaning involving the use of ladders, although small stepladders are acceptable providing they are safe to use.

· Cleaning valuable items such as fragile ornaments, porcelain or china, articles of glass, earthenware stone or other articles of a brittle nature. Please    ensure you inform us of such valuable items so that they can be put in a safe place to avoid accidental damage.

· Any form of gardening or tidying up externally.

· The cleaning of kitchen canopies, extraction equipment ducting, or grease traps.

· Cleaning of customer cars

· Anything illegal or dangerous

– If any children or teenagers under the age of 18 are in the home without a parent or adult supervision, we have the right to deny cleanings

Animals

We are not liable if your animals manage to escape your house while we are cleaning.  We try to make sure we are very careful about letting animals out of house but ultimately you may need to make sure they are in the back yard or a room to prevent this.

Public liability
Squeaky Clean House.com do not cover for any damaged items already broken or any item deemed broken by us or the cleaner without proof of receipt. The customer is responsible for the first $100 of any claim. It is advisable to have home contents insurance to cover for items less than this. Any damages must be reported to Squeaky Clean House.com within 24 hours with a cover note. Proof of the damaged item may be required and receipts to show cost, this is to eliminate any deliberation.

Photos or Moving companies on Same Day of cleaning is not recommended.  We do not guarantee the time of your appointment but we do guarantee the Day.  So as long as we can make the day you requested or agreed to if we moved it, the cancellation fee would stand if done 72 hours or less in advance.

Misc Terms:

By using our house cleaning services, you acknowledge and agree to the following:

Terms and conditions 

All cleaning done is based on a hourly rate or per room rate. The hourly rate will be based on your personal circumstances, location & house size. Cleaning will commence on the day and times agreed and will continue until further notice. Please inform us if your cleaning is ongoing or short-term.  If hourly appointment and you feel the cleaning is not satisfactory, you will need to buy additional time.  We can only guarantee the time if that is what is needed to complete the job.  If you are on a per room flat fee plan, we simply come out to reclean the items missed as long as reported to us within 1 week (7 days) of the initial clean.  No refunds are allowed under any situation (unless approved by management) due to the subjective and gray nature of what “Clean” is.  No refunds for Gift cards.  But we do provide our 100% Satisfaction Guarantee (assuming you or someone can be home to inspect us room to room) to come back out to fix the messed items or tasks if notified same day.

Squeaky Clean House can provides all cleaning materials and supplies. However, if you desire that we use your own equipment e.g. vacuum cleaner, mop & bucket, cloths and cleaning materials, you will need to let us know BEFORE your appointment.  If you have situations or type of finish on walls, sinks, cabinets, or floor that require a specific solution other than what we use, you need to let us know and not assume we should know.  No two customers are the same and everyone has their favorite brands and way of cleaning. Also, some bleach based products are acceptable providing the necessary precautions are taken, any use of bleaching agents in the property is at the customers own risk.

SqueakyCleanHouse.com is a ‘House Cleaning Referral Agency’ as well and is different than just your atypical house cleaning company and we will illustrate how.

Think of us as a “clearing house” for many other house cleaning companies where our technology pulls in and only uses their BEST cleaners.   Similar to a Kayak . com does for Tickets on airlines or Orbits as well.  They pull from many other companies speeding up your shopping time and hassles.

Most standard house cleaning companies have to hire and train beginners in your home but WE don’t since we have the ability to pick from multiple companies at one time.  Think of it like a Filter of sorts that looks at many other companies within 10 seconds so you don’t have to do all of that legwork and calling around!   Saving you a LOT of time & money too!  Our technology provides the best of both worlds – our own cleaners and a network the the worlds best from other companies, all in one place!

Complaints and discipline procedures

For any reason you are not happy with the cleaning standards or for anything else please contact us as soon as possible – preferably within 24 hours. You as a customer and client are all important to us so if we get something wrong tell us communication is important and 99% of the time can be resolved , we will always endeavour to do our best to sort out the situation efficiently and promptly.  For this guarantee to apply, you must have had your home properly decluttered before we arrived.

Health and safety

All equipment including electrical to be used by Squeaky Clean House.com must be in good working order. Any Customers home we clean must be a safe working environment in which to do our job properly. Health and safety is important to you as the customer and Squeaky Clean House.com to eliminate any un-foreseen accidents.  In the event that a house is a hazard or cluttered, we reserve the right for our cleaners to take pictures of the area(s) for before and after of what was done.

We do our best to check all cleaners for criminal records and run manual checks on them about every 90 days.  We cannot guarantee that a cleaner has something new show up or something we missed show up on their record.  If you suspect something unusual or something missing from your home, let us know so we can investigate the matter asap.  Due to the constant changing of what Drugs are legal or illegal State to State, we do not Drug Test our cleaners at this time.  We use the reviews and feedback from our Customers to get an idea on this.  

Inclement Weather

As you know the weather in Oklahoma can be unpredictable. If there is a storm in progress on your scheduled cleaning day;  the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your visit due to bad weather conditions; we will call you to reschedule your cleaning.

We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways shoveled, sanded and/or salted so that our staff can access your home without getting injured. If you feel that we may not be able to access the home because of the conditions, please call the office in advance to let us know.

Keys, alarm systems and security

If you as the customer require Squeaky Clean House.com to hold a key to enter your home, under no circumstances will we keep your address details with the key. However to identify your key it is acceptable to keep a key fob with your initials to make it easier to identify which key belongs to you. You must inform us of any alarm system that needs to be unset or reset. It is in our best interests for your keys to be kept secure at all times. It is our policy to keep our customers keys safe however we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible.

If you as the customer are present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, you as the customer will be responsible for paying Squeaky Clean House.com the full amount of hours for that day. No cleaning fee will be refunded.

Any Incidental costs incurred by the company or cleaners as a result of a clients action will be fully reimbursed by the customer immediately

Squeaky Clean House.com has a strict no smoking policy. We do not accept anyone smoking while at the clients premises.  This also includes the use of computers, telephones and/or any other personal item/s belonging to the customer which are not permitted to be used except in an emergency

Cancellation

  • General/Deep Cleans: If your appointment is cancelled under 7 days notice or Lock-Out (can’t get in) there is a $100 fee applied to card on file.  However, if you re-schedule your cleaning within 2 weeks of our original date, we can apply this $100 to your final total.
  • Hoarding Clean Up:  We require a 2 Week Cancellation notice or a $500 cancellation fee applies or we keep the $500 deposit if one was paid.
  • Its important to note that the majority of these cancellation fees go to our cleaners since they lost this time and may not be able to Book new customers so lost money and they expect us to pay them

Admin Fee

  • We charge a non-refundable admin fee of $100 on all bookings, even if cancelled before the above window

Non-Competition Policy

By entering into a service agreement with Squeaky Clean House; our cleaners agree not to clean any past or present Squeaky Clean House customers on the side, or on their own.  Please don’t put them in a jeopardizing situation by asking to hire them without going though Squeaky Clean House.  They are required to sign a non-compete legal and binding contract with Squeaky Clean House. If you would prefer to do business with a cleaner of ours and avoid paying us, you can do so with the one time Referral payment of $250.

Payment terms

All payments for any cleaning done must be paid on the day of the clean via credit card only.   We may run a pre-authorization on the card for the total or estimate amount prior to cleaning but would not capture those funds until your cleaning is done.

Once a cleaning is paid for, we do not refund any charges, no exceptions.  

Base Estimated Price

  • This is the minimum amount we require to pre-auth your card for to Book your slot, NOT your final price.
  • It is the “Estimated” price too, not the Final total.

Cleaning exclusions

Squeaky Clean House.com  do not do the following:

· Work at any premises other than private dwellings, shops, offices, hotels & public houses.

· Exterior window cleaning or interior window cleaning to surfaces at a height of more than three meters above floor level.

· Any cleaning involving the use of ladders, although small stepladders are acceptable providing they are safe to use.

· Cleaning valuable items such as fragile ornaments, porcelain or china, articles of glass, earthenware stone or other articles of a brittle nature. Please    ensure you inform us of such valuable items so that they can be put in a safe place to avoid accidental damage.

· Any form of gardening or tidying up externally.

· The cleaning of kitchen canopies, extraction equipment ducting, or grease traps.

· Cleaning of customer cars

· Anything illegal or dangerous

– If any children or teenagers under the age of 18 are in the home without a parent or adult supervision, we have the right to deny cleanings

Animals

We are not liable if your animals manage to escape your house while we are cleaning.  We try to make sure we are very careful about letting animals out of house but ultimately you may need to make sure they are in the back yard or a room to prevent this.

Public liability
Squeaky Clean House.com do not cover for any damaged items already broken or any item deemed broken by us or the cleaner without proof of receipt. The customer is responsible for the first $100 of any claim. It is advisable to have home contents insurance to cover for items less than this. Any damages must be reported to Squeaky Clean House.com within 24 hours with a cover note. Proof of the damaged item may be required and receipts to show cost, this is to eliminate any deliberation.

Photos or Moving companies on Same Day of cleaning is not recommended.  We do not guarantee the time of your appointment but we do guarantee the Day.  So as long as we can make the day you requested or agreed to if we moved it, the cancellation fee would stand if done 72 hours or less in advance.

Misc Terms:

By using our house cleaning services, you acknowledge and agree to the following:

Terms and conditions 

All cleaning done is based on a hourly rate or per room rate. The hourly rate will be based on your personal circumstances, location & house size. Cleaning will commence on the day and times agreed and will continue until further notice. Please inform us if your cleaning is ongoing or short-term.  If hourly appointment and you feel the cleaning is not satisfactory, you will need to buy additional time.  We can only guarantee the time if that is what is needed to complete the job.  If you are on a per room flat fee plan, we simply come out to reclean the items missed as long as reported to us within 1 week (7 days) of the initial clean.  No refunds are allowed under any situation (unless approved by management) due to the subjective and gray nature of what “Clean” is.  No refunds for Gift cards.  But we do provide our 100% Satisfaction Guarantee (assuming you or someone can be home to inspect us room to room) to come back out to fix the messed items or tasks if notified same day.

Squeaky Clean House can provides all cleaning materials and supplies. However, if you desire that we use your own equipment e.g. vacuum cleaner, mop & bucket, cloths and cleaning materials, you will need to let us know BEFORE your appointment.  If you have situations or type of finish on walls, sinks, cabinets, or floor that require a specific solution other than what we use, you need to let us know and not assume we should know.  No two customers are the same and everyone has their favorite brands and way of cleaning. Also, some bleach based products are acceptable providing the necessary precautions are taken, any use of bleaching agents in the property is at the customers own risk.

SqueakyCleanHouse.com is a ‘House Cleaning Referral Agency’ as well and is different than just your atypical house cleaning company and we will illustrate how.

Think of us as a “clearing house” for many other house cleaning companies where our technology pulls in and only uses their BEST cleaners.   Similar to a Kayak . com does for Tickets on airlines or Orbits as well.  They pull from many other companies speeding up your shopping time and hassles.

Most standard house cleaning companies have to hire and train beginners in your home but WE don’t since we have the ability to pick from multiple companies at one time.  Think of it like a Filter of sorts that looks at many other companies within 10 seconds so you don’t have to do all of that legwork and calling around!   Saving you a LOT of time & money too!  Our technology provides the best of both worlds – our own cleaners and a network the the worlds best from other companies, all in one place!

Complaints and discipline procedures

For any reason you are not happy with the cleaning standards or for anything else please contact us as soon as possible – preferably within 24 hours. You as a customer and client are all important to us so if we get something wrong tell us communication is important and 99% of the time can be resolved , we will always endeavour to do our best to sort out the situation efficiently and promptly.  For this guarantee to apply, you must have had your home properly decluttered before we arrived.

Health and safety

All equipment including electrical to be used by Squeaky Clean House.com must be in good working order. Any Customers home we clean must be a safe working environment in which to do our job properly. Health and safety is important to you as the customer and Squeaky Clean House.com to eliminate any un-foreseen accidents.  In the event that a house is a hazard or cluttered, we reserve the right for our cleaners to take pictures of the area(s) for before and after of what was done.

We do our best to check all cleaners for criminal records and run manual checks on them about every 90 days.  We cannot guarantee that a cleaner has something new show up or something we missed show up on their record.  If you suspect something unusual or something missing from your home, let us know so we can investigate the matter asap.  Due to the constant changing of what Drugs are legal or illegal State to State, we do not Drug Test our cleaners at this time.  We use the reviews and feedback from our Customers to get an idea on this.  

Inclement Weather

As you know the weather in Oklahoma can be unpredictable. If there is a storm in progress on your scheduled cleaning day;  the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your visit due to bad weather conditions; we will call you to reschedule your cleaning.

We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways shoveled, sanded and/or salted so that our staff can access your home without getting injured. If you feel that we may not be able to access the home because of the conditions, please call the office in advance to let us know.

Keys, alarm systems and security

If you as the customer require Squeaky Clean House.com to hold a key to enter your home, under no circumstances will we keep your address details with the key. However to identify your key it is acceptable to keep a key fob with your initials to make it easier to identify which key belongs to you. You must inform us of any alarm system that needs to be unset or reset. It is in our best interests for your keys to be kept secure at all times. It is our policy to keep our customers keys safe however we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible.

If you as the customer are present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, you as the customer will be responsible for paying Squeaky Clean House.com the full amount of hours for that day. No cleaning fee will be refunded.

Any Incidental costs incurred by the company or cleaners as a result of a clients action will be fully reimbursed by the customer immediately

Squeaky Clean House.com has a strict no smoking policy. We do not accept anyone smoking while at the clients premises.  This also includes the use of computers, telephones and/or any other personal item/s belonging to the customer which are not permitted to be used except in an emergency

Cancellation

  • General/Deep Cleans: If your appointment is cancelled under 7 days notice or Lock-Out (can’t get in) there is a $100 fee applied to card on file.  However, if you re-schedule your cleaning within 2 weeks of our original date, we can apply this $100 to your final total.
  • Hoarding Clean Up:  We require a 2 Week Cancellation notice or a $500 cancellation fee applies or we keep the $500 deposit if one was paid.
  • Its important to note that the majority of these cancellation fees go to our cleaners since they lost this time and may not be able to Book new customers so lost money and they expect us to pay them

Admin Fee

  • We charge a non-refundable admin fee of $100 on all bookings, even if cancelled before the above window

Non-Competition Policy

By entering into a service agreement with Squeaky Clean House; our cleaners agree not to clean any past or present Squeaky Clean House customers on the side, or on their own.  Please don’t put them in a jeopardizing situation by asking to hire them without going though Squeaky Clean House.  They are required to sign a non-compete legal and binding contract with Squeaky Clean House. If you would prefer to do business with a cleaner of ours and avoid paying us, you can do so with the one time Referral payment of $250.

Payment terms

All payments for any cleaning done must be paid on the day of the clean via credit card only.   We may run a pre-authorization on the card for the total or estimate amount prior to cleaning but would not capture those funds until your cleaning is done.

Once a cleaning is paid for, we do not refund any charges, no exceptions.  

Base Estimated Price

  • This is the minimum amount we require to pre-auth your card for to Book your slot, NOT your final price.
  • It is the “Estimated” price too, not the Final total.

Cleaning exclusions

Squeaky Clean House.com  do not do the following:

· Work at any premises other than private dwellings, shops, offices, hotels & public houses.

· Exterior window cleaning or interior window cleaning to surfaces at a height of more than three meters above floor level.

· Any cleaning involving the use of ladders, although small stepladders are acceptable providing they are safe to use.

· Cleaning valuable items such as fragile ornaments, porcelain or china, articles of glass, earthenware stone or other articles of a brittle nature. Please    ensure you inform us of such valuable items so that they can be put in a safe place to avoid accidental damage.

· Any form of gardening or tidying up externally.

· The cleaning of kitchen canopies, extraction equipment ducting, or grease traps.

· Cleaning of customer cars

· Anything illegal or dangerous

– If any children or teenagers under the age of 18 are in the home without a parent or adult supervision, we have the right to deny cleanings

Animals

We are not liable if your animals manage to escape your house while we are cleaning.  We try to make sure we are very careful about letting animals out of house but ultimately you may need to make sure they are in the back yard or a room to prevent this.

Public liability
Squeaky Clean House.com do not cover for any damaged items already broken or any item deemed broken by us or the cleaner without proof of receipt. The customer is responsible for the first $100 of any claim. It is advisable to have home contents insurance to cover for items less than this. Any damages must be reported to Squeaky Clean House.com within 24 hours with a cover note. Proof of the damaged item may be required and receipts to show cost, this is to eliminate any deliberation.

Photos or Moving companies on Same Day of cleaning is not recommended.  We do not guarantee the time of your appointment but we do guarantee the Day.  So as long as we can make the day you requested or agreed to if we moved it, the cancellation fee would stand if done 72 hours or less in advance.

Misc Terms:

By using our house cleaning services, you acknowledge and agree to the following:

Terms and conditions 

All cleaning done is based on a hourly rate or per room rate. The hourly rate will be based on your personal circumstances, location & house size. Cleaning will commence on the day and times agreed and will continue until further notice. Please inform us if your cleaning is ongoing or short-term.  If hourly appointment and you feel the cleaning is not satisfactory, you will need to buy additional time.  We can only guarantee the time if that is what is needed to complete the job.  If you are on a per room flat fee plan, we simply come out to reclean the items missed as long as reported to us within 1 week (7 days) of the initial clean.  No refunds are allowed under any situation (unless approved by management) due to the subjective and gray nature of what “Clean” is.  No refunds for Gift cards.  But we do provide our 100% Satisfaction Guarantee (assuming you or someone can be home to inspect us room to room) to come back out to fix the messed items or tasks if notified same day.

Squeaky Clean House can provides all cleaning materials and supplies. However, if you desire that we use your own equipment e.g. vacuum cleaner, mop & bucket, cloths and cleaning materials, you will need to let us know BEFORE your appointment.  If you have situations or type of finish on walls, sinks, cabinets, or floor that require a specific solution other than what we use, you need to let us know and not assume we should know.  No two customers are the same and everyone has their favorite brands and way of cleaning. Also, some bleach based products are acceptable providing the necessary precautions are taken, any use of bleaching agents in the property is at the customers own risk.

SqueakyCleanHouse.com is a ‘House Cleaning Referral Agency’ as well and is different than just your atypical house cleaning company and we will illustrate how.

Think of us as a “clearing house” for many other house cleaning companies where our technology pulls in and only uses their BEST cleaners.   Similar to a Kayak . com does for Tickets on airlines or Orbits as well.  They pull from many other companies speeding up your shopping time and hassles.

Most standard house cleaning companies have to hire and train beginners in your home but WE don’t since we have the ability to pick from multiple companies at one time.  Think of it like a Filter of sorts that looks at many other companies within 10 seconds so you don’t have to do all of that legwork and calling around!   Saving you a LOT of time & money too!  Our technology provides the best of both worlds – our own cleaners and a network the the worlds best from other companies, all in one place!

Complaints and discipline procedures

For any reason you are not happy with the cleaning standards or for anything else please contact us as soon as possible – preferably within 24 hours. You as a customer and client are all important to us so if we get something wrong tell us communication is important and 99% of the time can be resolved , we will always endeavour to do our best to sort out the situation efficiently and promptly.  For this guarantee to apply, you must have had your home properly decluttered before we arrived.

Health and safety

All equipment including electrical to be used by Squeaky Clean House.com must be in good working order. Any Customers home we clean must be a safe working environment in which to do our job properly. Health and safety is important to you as the customer and Squeaky Clean House.com to eliminate any un-foreseen accidents.  In the event that a house is a hazard or cluttered, we reserve the right for our cleaners to take pictures of the area(s) for before and after of what was done.

We do our best to check all cleaners for criminal records and run manual checks on them about every 90 days.  We cannot guarantee that a cleaner has something new show up or something we missed show up on their record.  If you suspect something unusual or something missing from your home, let us know so we can investigate the matter asap.  Due to the constant changing of what Drugs are legal or illegal State to State, we do not Drug Test our cleaners at this time.  We use the reviews and feedback from our Customers to get an idea on this.  

Inclement Weather

As you know the weather in Oklahoma can be unpredictable. If there is a storm in progress on your scheduled cleaning day;  the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your visit due to bad weather conditions; we will call you to reschedule your cleaning.

We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways shoveled, sanded and/or salted so that our staff can access your home without getting injured. If you feel that we may not be able to access the home because of the conditions, please call the office in advance to let us know.

Keys, alarm systems and security

If you as the customer require Squeaky Clean House.com to hold a key to enter your home, under no circumstances will we keep your address details with the key. However to identify your key it is acceptable to keep a key fob with your initials to make it easier to identify which key belongs to you. You must inform us of any alarm system that needs to be unset or reset. It is in our best interests for your keys to be kept secure at all times. It is our policy to keep our customers keys safe however we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible.

If you as the customer are present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, you as the customer will be responsible for paying Squeaky Clean House.com the full amount of hours for that day. No cleaning fee will be refunded.

Any Incidental costs incurred by the company or cleaners as a result of a clients action will be fully reimbursed by the customer immediately

Squeaky Clean House.com has a strict no smoking policy. We do not accept anyone smoking while at the clients premises.  This also includes the use of computers, telephones and/or any other personal item/s belonging to the customer which are not permitted to be used except in an emergency

Cancellation

  • General/Deep Cleans: If your appointment is cancelled under 7 days notice or Lock-Out (can’t get in) there is a $100 fee applied to card on file.  However, if you re-schedule your cleaning within 2 weeks of our original date, we can apply this $100 to your final total.
  • Hoarding Clean Up:  We require a 2 Week Cancellation notice or a $500 cancellation fee applies or we keep the $500 deposit if one was paid.
  • Its important to note that the majority of these cancellation fees go to our cleaners since they lost this time and may not be able to Book new customers so lost money and they expect us to pay them

Admin Fee

  • We charge a non-refundable admin fee of $100 on all bookings, even if cancelled before the above window

Non-Competition Policy

By entering into a service agreement with Squeaky Clean House; our cleaners agree not to clean any past or present Squeaky Clean House customers on the side, or on their own.  Please don’t put them in a jeopardizing situation by asking to hire them without going though Squeaky Clean House.  They are required to sign a non-compete legal and binding contract with Squeaky Clean House. If you would prefer to do business with a cleaner of ours and avoid paying us, you can do so with the one time Referral payment of $250.

Payment terms

All payments for any cleaning done must be paid on the day of the clean via credit card only.   We may run a pre-authorization on the card for the total or estimate amount prior to cleaning but would not capture those funds until your cleaning is done.

Once a cleaning is paid for, we do not refund any charges, no exceptions.  

Base Estimated Price

  • This is the minimum amount we require to pre-auth your card for to Book your slot, NOT your final price.
  • It is the “Estimated” price too, not the Final total.

Cleaning exclusions

Squeaky Clean House.com  do not do the following:

· Work at any premises other than private dwellings, shops, offices, hotels & public houses.

· Exterior window cleaning or interior window cleaning to surfaces at a height of more than three meters above floor level.

· Any cleaning involving the use of ladders, although small stepladders are acceptable providing they are safe to use.

· Cleaning valuable items such as fragile ornaments, porcelain or china, articles of glass, earthenware stone or other articles of a brittle nature. Please    ensure you inform us of such valuable items so that they can be put in a safe place to avoid accidental damage.

· Any form of gardening or tidying up externally.

· The cleaning of kitchen canopies, extraction equipment ducting, or grease traps.

· Cleaning of customer cars

· Anything illegal or dangerous

– If any children or teenagers under the age of 18 are in the home without a parent or adult supervision, we have the right to deny cleanings

Animals

We are not liable if your animals manage to escape your house while we are cleaning.  We try to make sure we are very careful about letting animals out of house but ultimately you may need to make sure they are in the back yard or a room to prevent this.

Public liability
Squeaky Clean House.com do not cover for any damaged items already broken or any item deemed broken by us or the cleaner without proof of receipt. The customer is responsible for the first $100 of any claim. It is advisable to have home contents insurance to cover for items less than this. Any damages must be reported to Squeaky Clean House.com within 24 hours with a cover note. Proof of the damaged item may be required and receipts to show cost, this is to eliminate any deliberation.

Photos or Moving companies on Same Day of cleaning is not recommended.  We do not guarantee the time of your appointment but we do guarantee the Day.  So as long as we can make the day you requested or agreed to if we moved it, the cancellation fee would stand if done 72 hours or less in advance.

Misc Terms:

By using our house cleaning services, you acknowledge and agree to the following:

Terms and conditions 

All cleaning done is based on a hourly rate or per room rate. The hourly rate will be based on your personal circumstances, location & house size. Cleaning will commence on the day and times agreed and will continue until further notice. Please inform us if your cleaning is ongoing or short-term.  If hourly appointment and you feel the cleaning is not satisfactory, you will need to buy additional time.  We can only guarantee the time if that is what is needed to complete the job.  If you are on a per room flat fee plan, we simply come out to reclean the items missed as long as reported to us within 1 week (7 days) of the initial clean.  No refunds are allowed under any situation (unless approved by management) due to the subjective and gray nature of what “Clean” is.  No refunds for Gift cards.  But we do provide our 100% Satisfaction Guarantee (assuming you or someone can be home to inspect us room to room) to come back out to fix the messed items or tasks if notified same day.

Squeaky Clean House can provides all cleaning materials and supplies. However, if you desire that we use your own equipment e.g. vacuum cleaner, mop & bucket, cloths and cleaning materials, you will need to let us know BEFORE your appointment.  If you have situations or type of finish on walls, sinks, cabinets, or floor that require a specific solution other than what we use, you need to let us know and not assume we should know.  No two customers are the same and everyone has their favorite brands and way of cleaning. Also, some bleach based products are acceptable providing the necessary precautions are taken, any use of bleaching agents in the property is at the customers own risk.

SqueakyCleanHouse.com is a ‘House Cleaning Referral Agency’ as well and is different than just your atypical house cleaning company and we will illustrate how.

Think of us as a “clearing house” for many other house cleaning companies where our technology pulls in and only uses their BEST cleaners.   Similar to a Kayak . com does for Tickets on airlines or Orbits as well.  They pull from many other companies speeding up your shopping time and hassles.

Most standard house cleaning companies have to hire and train beginners in your home but WE don’t since we have the ability to pick from multiple companies at one time.  Think of it like a Filter of sorts that looks at many other companies within 10 seconds so you don’t have to do all of that legwork and calling around!   Saving you a LOT of time & money too!  Our technology provides the best of both worlds – our own cleaners and a network the the worlds best from other companies, all in one place!

Complaints and discipline procedures

For any reason you are not happy with the cleaning standards or for anything else please contact us as soon as possible – preferably within 24 hours. You as a customer and client are all important to us so if we get something wrong tell us communication is important and 99% of the time can be resolved , we will always endeavour to do our best to sort out the situation efficiently and promptly.  For this guarantee to apply, you must have had your home properly decluttered before we arrived.

Health and safety

All equipment including electrical to be used by Squeaky Clean House.com must be in good working order. Any Customers home we clean must be a safe working environment in which to do our job properly. Health and safety is important to you as the customer and Squeaky Clean House.com to eliminate any un-foreseen accidents.  In the event that a house is a hazard or cluttered, we reserve the right for our cleaners to take pictures of the area(s) for before and after of what was done.

We do our best to check all cleaners for criminal records and run manual checks on them about every 90 days.  We cannot guarantee that a cleaner has something new show up or something we missed show up on their record.  If you suspect something unusual or something missing from your home, let us know so we can investigate the matter asap.  Due to the constant changing of what Drugs are legal or illegal State to State, we do not Drug Test our cleaners at this time.  We use the reviews and feedback from our Customers to get an idea on this.  

Inclement Weather

As you know the weather in Oklahoma can be unpredictable. If there is a storm in progress on your scheduled cleaning day;  the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your visit due to bad weather conditions; we will call you to reschedule your cleaning.

We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways shoveled, sanded and/or salted so that our staff can access your home without getting injured. If you feel that we may not be able to access the home because of the conditions, please call the office in advance to let us know.

Keys, alarm systems and security

If you as the customer require Squeaky Clean House.com to hold a key to enter your home, under no circumstances will we keep your address details with the key. However to identify your key it is acceptable to keep a key fob with your initials to make it easier to identify which key belongs to you. You must inform us of any alarm system that needs to be unset or reset. It is in our best interests for your keys to be kept secure at all times. It is our policy to keep our customers keys safe however we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible.

If you as the customer are present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, you as the customer will be responsible for paying Squeaky Clean House.com the full amount of hours for that day. No cleaning fee will be refunded.

Any Incidental costs incurred by the company or cleaners as a result of a clients action will be fully reimbursed by the customer immediately

Squeaky Clean House.com has a strict no smoking policy. We do not accept anyone smoking while at the clients premises.  This also includes the use of computers, telephones and/or any other personal item/s belonging to the customer which are not permitted to be used except in an emergency

Cancellation

  • General/Deep Cleans: If your appointment is cancelled under 7 days notice or Lock-Out (can’t get in) there is a $100 fee applied to card on file.  However, if you re-schedule your cleaning within 2 weeks of our original date, we can apply this $100 to your final total.
  • Hoarding Clean Up:  We require a 2 Week Cancellation notice or a $500 cancellation fee applies or we keep the $500 deposit if one was paid.
  • Its important to note that the majority of these cancellation fees go to our cleaners since they lost this time and may not be able to Book new customers so lost money and they expect us to pay them

Admin Fee

  • We charge a non-refundable admin fee of $100 on all bookings, even if cancelled before the above window

Non-Competition Policy

By entering into a service agreement with Squeaky Clean House; our cleaners agree not to clean any past or present Squeaky Clean House customers on the side, or on their own.  Please don’t put them in a jeopardizing situation by asking to hire them without going though Squeaky Clean House.  They are required to sign a non-compete legal and binding contract with Squeaky Clean House. If you would prefer to do business with a cleaner of ours and avoid paying us, you can do so with the one time Referral payment of $250.

Payment terms

All payments for any cleaning done must be paid on the day of the clean via credit card only.   We may run a pre-authorization on the card for the total or estimate amount prior to cleaning but would not capture those funds until your cleaning is done.

Once a cleaning is paid for, we do not refund any charges, no exceptions.  

Base Estimated Price

  • This is the minimum amount we require to pre-auth your card for to Book your slot, NOT your final price.
  • It is the “Estimated” price too, not the Final total.

Cleaning exclusions

Squeaky Clean House.com  do not do the following:

· Work at any premises other than private dwellings, shops, offices, hotels & public houses.

· Exterior window cleaning or interior window cleaning to surfaces at a height of more than three meters above floor level.

· Any cleaning involving the use of ladders, although small stepladders are acceptable providing they are safe to use.

· Cleaning valuable items such as fragile ornaments, porcelain or china, articles of glass, earthenware stone or other articles of a brittle nature. Please    ensure you inform us of such valuable items so that they can be put in a safe place to avoid accidental damage.

· Any form of gardening or tidying up externally.

· The cleaning of kitchen canopies, extraction equipment ducting, or grease traps.

· Cleaning of customer cars

· Anything illegal or dangerous

– If any children or teenagers under the age of 18 are in the home without a parent or adult supervision, we have the right to deny cleanings

Animals

We are not liable if your animals manage to escape your house while we are cleaning.  We try to make sure we are very careful about letting animals out of house but ultimately you may need to make sure they are in the back yard or a room to prevent this.

Public liability
Squeaky Clean House.com do not cover for any damaged items already broken or any item deemed broken by us or the cleaner without proof of receipt. The customer is responsible for the first $100 of any claim. It is advisable to have home contents insurance to cover for items less than this. Any damages must be reported to Squeaky Clean House.com within 24 hours with a cover note. Proof of the damaged item may be required and receipts to show cost, this is to eliminate any deliberation.

Photos or Moving companies on Same Day of cleaning is not recommended.  We do not guarantee the time of your appointment but we do guarantee the Day.  So as long as we can make the day you requested or agreed to if we moved it, the cancellation fee would stand if done 72 hours or less in advance.

Misc Terms:

By using our house cleaning services, you acknowledge and agree to the following:

Terms and conditions 

All cleaning done is based on a hourly rate or per room rate. The hourly rate will be based on your personal circumstances, location & house size. Cleaning will commence on the day and times agreed and will continue until further notice. Please inform us if your cleaning is ongoing or short-term.  If hourly appointment and you feel the cleaning is not satisfactory, you will need to buy additional time.  We can only guarantee the time if that is what is needed to complete the job.  If you are on a per room flat fee plan, we simply come out to reclean the items missed as long as reported to us within 1 week (7 days) of the initial clean.  No refunds are allowed under any situation (unless approved by management) due to the subjective and gray nature of what “Clean” is.  No refunds for Gift cards.  But we do provide our 100% Satisfaction Guarantee (assuming you or someone can be home to inspect us room to room) to come back out to fix the messed items or tasks if notified same day.

Squeaky Clean House can provides all cleaning materials and supplies. However, if you desire that we use your own equipment e.g. vacuum cleaner, mop & bucket, cloths and cleaning materials, you will need to let us know BEFORE your appointment.  If you have situations or type of finish on walls, sinks, cabinets, or floor that require a specific solution other than what we use, you need to let us know and not assume we should know.  No two customers are the same and everyone has their favorite brands and way of cleaning. Also, some bleach based products are acceptable providing the necessary precautions are taken, any use of bleaching agents in the property is at the customers own risk.

SqueakyCleanHouse.com is a ‘House Cleaning Referral Agency’ as well and is different than just your atypical house cleaning company and we will illustrate how.

Think of us as a “clearing house” for many other house cleaning companies where our technology pulls in and only uses their BEST cleaners.   Similar to a Kayak . com does for Tickets on airlines or Orbits as well.  They pull from many other companies speeding up your shopping time and hassles.

Most standard house cleaning companies have to hire and train beginners in your home but WE don’t since we have the ability to pick from multiple companies at one time.  Think of it like a Filter of sorts that looks at many other companies within 10 seconds so you don’t have to do all of that legwork and calling around!   Saving you a LOT of time & money too!  Our technology provides the best of both worlds – our own cleaners and a network the the worlds best from other companies, all in one place!

Complaints and discipline procedures

For any reason you are not happy with the cleaning standards or for anything else please contact us as soon as possible – preferably within 24 hours. You as a customer and client are all important to us so if we get something wrong tell us communication is important and 99% of the time can be resolved , we will always endeavour to do our best to sort out the situation efficiently and promptly.  For this guarantee to apply, you must have had your home properly decluttered before we arrived.

Health and safety

All equipment including electrical to be used by Squeaky Clean House.com must be in good working order. Any Customers home we clean must be a safe working environment in which to do our job properly. Health and safety is important to you as the customer and Squeaky Clean House.com to eliminate any un-foreseen accidents.  In the event that a house is a hazard or cluttered, we reserve the right for our cleaners to take pictures of the area(s) for before and after of what was done.

We do our best to check all cleaners for criminal records and run manual checks on them about every 90 days.  We cannot guarantee that a cleaner has something new show up or something we missed show up on their record.  If you suspect something unusual or something missing from your home, let us know so we can investigate the matter asap.  Due to the constant changing of what Drugs are legal or illegal State to State, we do not Drug Test our cleaners at this time.  We use the reviews and feedback from our Customers to get an idea on this.  

Inclement Weather

As you know the weather in Oklahoma can be unpredictable. If there is a storm in progress on your scheduled cleaning day;  the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your visit due to bad weather conditions; we will call you to reschedule your cleaning.

We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways shoveled, sanded and/or salted so that our staff can access your home without getting injured. If you feel that we may not be able to access the home because of the conditions, please call the office in advance to let us know.

Keys, alarm systems and security

If you as the customer require Squeaky Clean House.com to hold a key to enter your home, under no circumstances will we keep your address details with the key. However to identify your key it is acceptable to keep a key fob with your initials to make it easier to identify which key belongs to you. You must inform us of any alarm system that needs to be unset or reset. It is in our best interests for your keys to be kept secure at all times. It is our policy to keep our customers keys safe however we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible.

If you as the customer are present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, you as the customer will be responsible for paying Squeaky Clean House.com the full amount of hours for that day. No cleaning fee will be refunded.

Any Incidental costs incurred by the company or cleaners as a result of a clients action will be fully reimbursed by the customer immediately

Squeaky Clean House.com has a strict no smoking policy. We do not accept anyone smoking while at the clients premises.  This also includes the use of computers, telephones and/or any other personal item/s belonging to the customer which are not permitted to be used except in an emergency

Cancellation

  • General/Deep Cleans: If your appointment is cancelled under 7 days notice or Lock-Out (can’t get in) there is a $100 fee applied to card on file.  However, if you re-schedule your cleaning within 2 weeks of our original date, we can apply this $100 to your final total.
  • Hoarding Clean Up:  We require a 2 Week Cancellation notice or a $500 cancellation fee applies or we keep the $500 deposit if one was paid.
  • Its important to note that the majority of these cancellation fees go to our cleaners since they lost this time and may not be able to Book new customers so lost money and they expect us to pay them

Admin Fee

  • We charge a non-refundable admin fee of $100 on all bookings, even if cancelled before the above window

Non-Competition Policy

By entering into a service agreement with Squeaky Clean House; our cleaners agree not to clean any past or present Squeaky Clean House customers on the side, or on their own.  Please don’t put them in a jeopardizing situation by asking to hire them without going though Squeaky Clean House.  They are required to sign a non-compete legal and binding contract with Squeaky Clean House. If you would prefer to do business with a cleaner of ours and avoid paying us, you can do so with the one time Referral payment of $250.

Payment terms

All payments for any cleaning done must be paid on the day of the clean via credit card only.   We may run a pre-authorization on the card for the total or estimate amount prior to cleaning but would not capture those funds until your cleaning is done.

Once a cleaning is paid for, we do not refund any charges, no exceptions.  

Base Estimated Price

  • This is the minimum amount we require to pre-auth your card for to Book your slot, NOT your final price.
  • It is the “Estimated” price too, not the Final total.

Cleaning exclusions

Squeaky Clean House.com  do not do the following:

· Work at any premises other than private dwellings, shops, offices, hotels & public houses.

· Exterior window cleaning or interior window cleaning to surfaces at a height of more than three meters above floor level.

· Any cleaning involving the use of ladders, although small stepladders are acceptable providing they are safe to use.

· Cleaning valuable items such as fragile ornaments, porcelain or china, articles of glass, earthenware stone or other articles of a brittle nature. Please    ensure you inform us of such valuable items so that they can be put in a safe place to avoid accidental damage.

· Any form of gardening or tidying up externally.

· The cleaning of kitchen canopies, extraction equipment ducting, or grease traps.

· Cleaning of customer cars

· Anything illegal or dangerous

– If any children or teenagers under the age of 18 are in the home without a parent or adult supervision, we have the right to deny cleanings

Animals

We are not liable if your animals manage to escape your house while we are cleaning.  We try to make sure we are very careful about letting animals out of house but ultimately you may need to make sure they are in the back yard or a room to prevent this.

Public liability
Squeaky Clean House.com do not cover for any damaged items already broken or any item deemed broken by us or the cleaner without proof of receipt. The customer is responsible for the first $100 of any claim. It is advisable to have home contents insurance to cover for items less than this. Any damages must be reported to Squeaky Clean House.com within 24 hours with a cover note. Proof of the damaged item may be required and receipts to show cost, this is to eliminate any deliberation.

Photos or Moving companies on Same Day of cleaning is not recommended.  We do not guarantee the time of your appointment but we do guarantee the Day.  So as long as we can make the day you requested or agreed to if we moved it, the cancellation fee would stand if done 72 hours or less in advance.

Misc Terms:

By using our house cleaning services, you acknowledge and agree to the following:

Terms and conditions 

All cleaning done is based on a hourly rate or per room rate. The hourly rate will be based on your personal circumstances, location & house size. Cleaning will commence on the day and times agreed and will continue until further notice. Please inform us if your cleaning is ongoing or short-term.  If hourly appointment and you feel the cleaning is not satisfactory, you will need to buy additional time.  We can only guarantee the time if that is what is needed to complete the job.  If you are on a per room flat fee plan, we simply come out to reclean the items missed as long as reported to us within 1 week (7 days) of the initial clean.  No refunds are allowed under any situation (unless approved by management) due to the subjective and gray nature of what “Clean” is.  No refunds for Gift cards.  But we do provide our 100% Satisfaction Guarantee (assuming you or someone can be home to inspect us room to room) to come back out to fix the messed items or tasks if notified same day.

Squeaky Clean House can provides all cleaning materials and supplies. However, if you desire that we use your own equipment e.g. vacuum cleaner, mop & bucket, cloths and cleaning materials, you will need to let us know BEFORE your appointment.  If you have situations or type of finish on walls, sinks, cabinets, or floor that require a specific solution other than what we use, you need to let us know and not assume we should know.  No two customers are the same and everyone has their favorite brands and way of cleaning. Also, some bleach based products are acceptable providing the necessary precautions are taken, any use of bleaching agents in the property is at the customers own risk.

SqueakyCleanHouse.com is a ‘House Cleaning Referral Agency’ as well and is different than just your atypical house cleaning company and we will illustrate how.

Think of us as a “clearing house” for many other house cleaning companies where our technology pulls in and only uses their BEST cleaners.   Similar to a Kayak . com does for Tickets on airlines or Orbits as well.  They pull from many other companies speeding up your shopping time and hassles.

Most standard house cleaning companies have to hire and train beginners in your home but WE don’t since we have the ability to pick from multiple companies at one time.  Think of it like a Filter of sorts that looks at many other companies within 10 seconds so you don’t have to do all of that legwork and calling around!   Saving you a LOT of time & money too!  Our technology provides the best of both worlds – our own cleaners and a network the the worlds best from other companies, all in one place!

Complaints and discipline procedures

For any reason you are not happy with the cleaning standards or for anything else please contact us as soon as possible – preferably within 24 hours. You as a customer and client are all important to us so if we get something wrong tell us communication is important and 99% of the time can be resolved , we will always endeavour to do our best to sort out the situation efficiently and promptly.  For this guarantee to apply, you must have had your home properly decluttered before we arrived.

Health and safety

All equipment including electrical to be used by Squeaky Clean House.com must be in good working order. Any Customers home we clean must be a safe working environment in which to do our job properly. Health and safety is important to you as the customer and Squeaky Clean House.com to eliminate any un-foreseen accidents.  In the event that a house is a hazard or cluttered, we reserve the right for our cleaners to take pictures of the area(s) for before and after of what was done.

We do our best to check all cleaners for criminal records and run manual checks on them about every 90 days.  We cannot guarantee that a cleaner has something new show up or something we missed show up on their record.  If you suspect something unusual or something missing from your home, let us know so we can investigate the matter asap.  Due to the constant changing of what Drugs are legal or illegal State to State, we do not Drug Test our cleaners at this time.  We use the reviews and feedback from our Customers to get an idea on this.  

Inclement Weather

As you know the weather in Oklahoma can be unpredictable. If there is a storm in progress on your scheduled cleaning day;  the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your visit due to bad weather conditions; we will call you to reschedule your cleaning.

We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways shoveled, sanded and/or salted so that our staff can access your home without getting injured. If you feel that we may not be able to access the home because of the conditions, please call the office in advance to let us know.

Keys, alarm systems and security

If you as the customer require Squeaky Clean House.com to hold a key to enter your home, under no circumstances will we keep your address details with the key. However to identify your key it is acceptable to keep a key fob with your initials to make it easier to identify which key belongs to you. You must inform us of any alarm system that needs to be unset or reset. It is in our best interests for your keys to be kept secure at all times. It is our policy to keep our customers keys safe however we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible.

If you as the customer are present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, you as the customer will be responsible for paying Squeaky Clean House.com the full amount of hours for that day. No cleaning fee will be refunded.

Any Incidental costs incurred by the company or cleaners as a result of a clients action will be fully reimbursed by the customer immediately

Squeaky Clean House.com has a strict no smoking policy. We do not accept anyone smoking while at the clients premises.  This also includes the use of computers, telephones and/or any other personal item/s belonging to the customer which are not permitted to be used except in an emergency

Cancellation

  • General/Deep Cleans: If your appointment is cancelled under 7 days notice or Lock-Out (can’t get in) there is a $100 fee applied to card on file.  However, if you re-schedule your cleaning within 2 weeks of our original date, we can apply this $100 to your final total.
  • Hoarding Clean Up:  We require a 2 Week Cancellation notice or a $500 cancellation fee applies or we keep the $500 deposit if one was paid.
  • Its important to note that the majority of these cancellation fees go to our cleaners since they lost this time and may not be able to Book new customers so lost money and they expect us to pay them

Admin Fee

  • We charge a non-refundable admin fee of $100 on all bookings, even if cancelled before the above window

Non-Competition Policy

By entering into a service agreement with Squeaky Clean House; our cleaners agree not to clean any past or present Squeaky Clean House customers on the side, or on their own.  Please don’t put them in a jeopardizing situation by asking to hire them without going though Squeaky Clean House.  They are required to sign a non-compete legal and binding contract with Squeaky Clean House. If you would prefer to do business with a cleaner of ours and avoid paying us, you can do so with the one time Referral payment of $250.

Payment terms

All payments for any cleaning done must be paid on the day of the clean via credit card only.   We may run a pre-authorization on the card for the total or estimate amount prior to cleaning but would not capture those funds until your cleaning is done.

Once a cleaning is paid for, we do not refund any charges, no exceptions.  

Base Estimated Price

  • This is the minimum amount we require to pre-auth your card for to Book your slot, NOT your final price.
  • It is the “Estimated” price too, not the Final total.

Cleaning exclusions

Squeaky Clean House.com  do not do the following:

· Work at any premises other than private dwellings, shops, offices, hotels & public houses.

· Exterior window cleaning or interior window cleaning to surfaces at a height of more than three meters above floor level.

· Any cleaning involving the use of ladders, although small stepladders are acceptable providing they are safe to use.

· Cleaning valuable items such as fragile ornaments, porcelain or china, articles of glass, earthenware stone or other articles of a brittle nature. Please    ensure you inform us of such valuable items so that they can be put in a safe place to avoid accidental damage.

· Any form of gardening or tidying up externally.

· The cleaning of kitchen canopies, extraction equipment ducting, or grease traps.

· Cleaning of customer cars

· Anything illegal or dangerous

– If any children or teenagers under the age of 18 are in the home without a parent or adult supervision, we have the right to deny cleanings

Animals

We are not liable if your animals manage to escape your house while we are cleaning.  We try to make sure we are very careful about letting animals out of house but ultimately you may need to make sure they are in the back yard or a room to prevent this.

Public liability
Squeaky Clean House.com do not cover for any damaged items already broken or any item deemed broken by us or the cleaner without proof of receipt. The customer is responsible for the first $100 of any claim. It is advisable to have home contents insurance to cover for items less than this. Any damages must be reported to Squeaky Clean House.com within 24 hours with a cover note. Proof of the damaged item may be required and receipts to show cost, this is to eliminate any deliberation.

Photos or Moving companies on Same Day of cleaning is not recommended.  We do not guarantee the time of your appointment but we do guarantee the Day.  So as long as we can make the day you requested or agreed to if we moved it, the cancellation fee would stand if done 72 hours or less in advance.

Misc Terms:

By using our house cleaning services, you acknowledge and agree to the following:

Terms and conditions 

All cleaning done is based on a hourly rate or per room rate. The hourly rate will be based on your personal circumstances, location & house size. Cleaning will commence on the day and times agreed and will continue until further notice. Please inform us if your cleaning is ongoing or short-term.  If hourly appointment and you feel the cleaning is not satisfactory, you will need to buy additional time.  We can only guarantee the time if that is what is needed to complete the job.  If you are on a per room flat fee plan, we simply come out to reclean the items missed as long as reported to us within 1 week (7 days) of the initial clean.  No refunds are allowed under any situation (unless approved by management) due to the subjective and gray nature of what “Clean” is.  No refunds for Gift cards.  But we do provide our 100% Satisfaction Guarantee (assuming you or someone can be home to inspect us room to room) to come back out to fix the messed items or tasks if notified same day.

Squeaky Clean House can provides all cleaning materials and supplies. However, if you desire that we use your own equipment e.g. vacuum cleaner, mop & bucket, cloths and cleaning materials, you will need to let us know BEFORE your appointment.  If you have situations or type of finish on walls, sinks, cabinets, or floor that require a specific solution other than what we use, you need to let us know and not assume we should know.  No two customers are the same and everyone has their favorite brands and way of cleaning. Also, some bleach based products are acceptable providing the necessary precautions are taken, any use of bleaching agents in the property is at the customers own risk.

SqueakyCleanHouse.com is a ‘House Cleaning Referral Agency’ as well and is different than just your atypical house cleaning company and we will illustrate how.

Think of us as a “clearing house” for many other house cleaning companies where our technology pulls in and only uses their BEST cleaners.   Similar to a Kayak . com does for Tickets on airlines or Orbits as well.  They pull from many other companies speeding up your shopping time and hassles.

Most standard house cleaning companies have to hire and train beginners in your home but WE don’t since we have the ability to pick from multiple companies at one time.  Think of it like a Filter of sorts that looks at many other companies within 10 seconds so you don’t have to do all of that legwork and calling around!   Saving you a LOT of time & money too!  Our technology provides the best of both worlds – our own cleaners and a network the the worlds best from other companies, all in one place!

Complaints and discipline procedures

For any reason you are not happy with the cleaning standards or for anything else please contact us as soon as possible – preferably within 24 hours. You as a customer and client are all important to us so if we get something wrong tell us communication is important and 99% of the time can be resolved , we will always endeavour to do our best to sort out the situation efficiently and promptly.  For this guarantee to apply, you must have had your home properly decluttered before we arrived.

Health and safety

All equipment including electrical to be used by Squeaky Clean House.com must be in good working order. Any Customers home we clean must be a safe working environment in which to do our job properly. Health and safety is important to you as the customer and Squeaky Clean House.com to eliminate any un-foreseen accidents.  In the event that a house is a hazard or cluttered, we reserve the right for our cleaners to take pictures of the area(s) for before and after of what was done.

We do our best to check all cleaners for criminal records and run manual checks on them about every 90 days.  We cannot guarantee that a cleaner has something new show up or something we missed show up on their record.  If you suspect something unusual or something missing from your home, let us know so we can investigate the matter asap.  Due to the constant changing of what Drugs are legal or illegal State to State, we do not Drug Test our cleaners at this time.  We use the reviews and feedback from our Customers to get an idea on this.  

Inclement Weather

As you know the weather in Oklahoma can be unpredictable. If there is a storm in progress on your scheduled cleaning day;  the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your visit due to bad weather conditions; we will call you to reschedule your cleaning.

We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways shoveled, sanded and/or salted so that our staff can access your home without getting injured. If you feel that we may not be able to access the home because of the conditions, please call the office in advance to let us know.

Keys, alarm systems and security

If you as the customer require Squeaky Clean House.com to hold a key to enter your home, under no circumstances will we keep your address details with the key. However to identify your key it is acceptable to keep a key fob with your initials to make it easier to identify which key belongs to you. You must inform us of any alarm system that needs to be unset or reset. It is in our best interests for your keys to be kept secure at all times. It is our policy to keep our customers keys safe however we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible.

If you as the customer are present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, you as the customer will be responsible for paying Squeaky Clean House.com the full amount of hours for that day. No cleaning fee will be refunded.

Any Incidental costs incurred by the company or cleaners as a result of a clients action will be fully reimbursed by the customer immediately

Squeaky Clean House.com has a strict no smoking policy. We do not accept anyone smoking while at the clients premises.  This also includes the use of computers, telephones and/or any other personal item/s belonging to the customer which are not permitted to be used except in an emergency

Cancellation

  • General/Deep Cleans: If your appointment is cancelled under 7 days notice or Lock-Out (can’t get in) there is a $100 fee applied to card on file.  However, if you re-schedule your cleaning within 2 weeks of our original date, we can apply this $100 to your final total.
  • Hoarding Clean Up:  We require a 2 Week Cancellation notice or a $500 cancellation fee applies or we keep the $500 deposit if one was paid.
  • Its important to note that the majority of these cancellation fees go to our cleaners since they lost this time and may not be able to Book new customers so lost money and they expect us to pay them

Admin Fee

  • We charge a non-refundable admin fee of $100 on all bookings, even if cancelled before the above window

Non-Competition Policy

By entering into a service agreement with Squeaky Clean House; our cleaners agree not to clean any past or present Squeaky Clean House customers on the side, or on their own.  Please don’t put them in a jeopardizing situation by asking to hire them without going though Squeaky Clean House.  They are required to sign a non-compete legal and binding contract with Squeaky Clean House. If you would prefer to do business with a cleaner of ours and avoid paying us, you can do so with the one time Referral payment of $250.

Payment terms

All payments for any cleaning done must be paid on the day of the clean via credit card only.   We may run a pre-authorization on the card for the total or estimate amount prior to cleaning but would not capture those funds until your cleaning is done.

Once a cleaning is paid for, we do not refund any charges, no exceptions.  

Base Estimated Price

  • This is the minimum amount we require to pre-auth your card for to Book your slot, NOT your final price.
  • It is the “Estimated” price too, not the Final total.

Cleaning exclusions

Squeaky Clean House.com  do not do the following:

· Work at any premises other than private dwellings, shops, offices, hotels & public houses.

· Exterior window cleaning or interior window cleaning to surfaces at a height of more than three meters above floor level.

· Any cleaning involving the use of ladders, although small stepladders are acceptable providing they are safe to use.

· Cleaning valuable items such as fragile ornaments, porcelain or china, articles of glass, earthenware stone or other articles of a brittle nature. Please    ensure you inform us of such valuable items so that they can be put in a safe place to avoid accidental damage.

· Any form of gardening or tidying up externally.

· The cleaning of kitchen canopies, extraction equipment ducting, or grease traps.

· Cleaning of customer cars

· Anything illegal or dangerous

– If any children or teenagers under the age of 18 are in the home without a parent or adult supervision, we have the right to deny cleanings

Animals

We are not liable if your animals manage to escape your house while we are cleaning.  We try to make sure we are very careful about letting animals out of house but ultimately you may need to make sure they are in the back yard or a room to prevent this.

Public liability
Squeaky Clean House.com do not cover for any damaged items already broken or any item deemed broken by us or the cleaner without proof of receipt. The customer is responsible for the first $100 of any claim. It is advisable to have home contents insurance to cover for items less than this. Any damages must be reported to Squeaky Clean House.com within 24 hours with a cover note. Proof of the damaged item may be required and receipts to show cost, this is to eliminate any deliberation.

Photos or Moving companies on Same Day of cleaning is not recommended.  We do not guarantee the time of your appointment but we do guarantee the Day.  So as long as we can make the day you requested or agreed to if we moved it, the cancellation fee would stand if done 72 hours or less in advance.

Misc Terms:

1) That you have read our “How It Works” page here and agree to the process:
https://squeakycleanhouse.com/how-it-works/

2) That you have reviewed our Estimated Pricing Chart here: https://squeakycleanhouse.com/estimated-prices-chart/

3) That there is a $99 Cancellation or Lock-Out fee if we are not notified within 72 hours in advance

4) That your home has all Utilities turned on when we arrive

5) That we cannot guarantee 2 or 3 cleaners due to Covid19 issues but will always try to send as many cleaners as we can to speed up the process

6) That there are no Dogs lose in the home while we are cleaning

7) Nobody in home to your knowledge currently has Covid 19

8) That if our cleaning crews need additional time to clean, they will ALWAYS ask you for permission first before proceeding

9) That you need to have our Priority checklist printed and filled out in advance for our cleaning crews and it can be found here:

https://squeakycleanhouse.com/wp-content/uploads/2020/09/Priority-Checklist_2016.pdf

10) That in order for us to do ANY Deep cleaning at all, it is the Deep clean rate for the entire cleaning so it is best to find additional deep clean items usually.