With SCH, all plans come automatically with our “flex” system built into the pricing and time we are at a home.
With flex, we add a cap of no more than 50% over and above the hours you sign up for – just in case it’s needed to get all your items cleaned on each appointment.
In addition to this, we also do ANY deep cleaning items you need done at NO EXTRA costs! It just applies to your time. It’s that simple!
So, let’s look at some examples –
- if you bought 3 hours — your flex cap would be 4.5 hours
- if you bought 4 hours — your flex cap would be 6 hours
- if you bought 10 hours — your flex cap would be 15 hours
So, using the 3 hours example, if we were at your home for 3.75 hours, we would pro-rate the charge (rounded up to nearest minute) accordingly. But we would not go over the 4.5 hours unless we got permission first from you.
It is important to note that if you choose FIRM mode at sign up and then change your mind to add more hours after we arrive, you may not be able to extend the time if the cleaners have another appointment after yours. The main purpose of FIRM mode is for those that are on a VERY strict budget and want us to clean as much as we can for that budget amount, not that it guarantees we do everything you need done within your budget.