How It Works

  1. You book your house cleaning using our Estimated Price Chart for the # of Man hours you need
    • You are welcome to book less than the chart shows but just keep in mind that we may not be able to finish all of the rooms or items you need done!
    • We have created a Priority Checklist form that you can print off and fill out, which allows you to Rank the rooms in order from High to Low priority just in case we do not have enough time to finish.
    • In any case, if our cleaners need additional time, they are supposed to text you how many more they may need and let you approve it or not (yes or no).
  2. When booking we do ask for a valid credit card to hold your spot, which means we do a Pre-authorization on the card for the Estimated Amount. (this is similar to how Hotels do it when booking a Room)
    • When your clean is over, we prefer to send you an Invoice via www.Venmo.com for you to pay and then we release the hold on the card. If you do not have Venmo or cannot install the app on your phone, just simply not this on the Booking. The main difference is that we offer a Discount of about $5 off per Man Hour. So, say your cleaning was 6 man hours, that is a Savings of $30.  DO NOT PAY the cleaners since they are not approved to take cash or credit cards in the field.
  3. Due to the Covid-19 crisis, our new policy for our Guarantee to hold is that someone needs to be home to Inspect our crews quality & speed room to room as they work. We understand that not everyone can do this so we can always send you before & after pics to your cell while you are at work to view as well. But in order for our Guarantee to be honored for re-cleans etc, we do need someone home to inspect our work. Most of the time this is not an issue since we use cleaners that have been doing this for many years and have a high rating too!
  4. We prefer to use your Vacuum and Cleaning supplies (but not required) due to Covid-19 issues and we allow you to check this off on your Booking as well. So we DO provide the basic cleaning supplies and equipment for General & Deep Cleans at this time but it is subject to change depending on the Pandemic crisis.
  5. Arrival time is usually 8 to 10 AM window. We have the crew leader try to contact you the night before to confirm home access as well.
  6. We ‘try’ to send 2 cleaners when a customer books more than 7 man hours.  Keep in mind that if you book 7 man hours and we send 2 cleaners, the amount of time they should be cleaning is 3.5 real hours. But our service is charged by the “man hours” or “labor hours” worked.  So 1 cleaner working at your home for 7 hours is the same cost as if we had 3 there for only 2.33 hours. 
  7. To learn more about why we use Venmo, go here

If you have not booked yet, you can do so by going here below…